Return Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unwashed unless instructed directly by Rink Threads to wash it.  

To start your return, please e-mail us with your receipt, the item to be returned, and reason for return at info@rinkthreads.ca to start the process. We may require additional information.

Please do not send your purchase back without first receiving a confirmation of return from us. If you do, you will forfeit your refund. 

Custom Items and Gift Cards are non-refundable and non-exchangeable. 

Because we are a small business, returns are issued on a case-by-case basis. 

We reserve the right to issue a partial refund, an exchange, or refuse any refund for any reason. 

Return Shipping 
You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping items with a combined value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot issue refunds on items we do not receive. 


Please see the full RefundPolicy here. 

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